Key Account Officer (3-4 Yrs) MCUBE

About MCUBE

Job Description

Location- Noida Experience: 4-5 years Salary Up to: 4lpa to 6lpa Mode - Work from Office Roles & Responsibilities The ability to explain complex information clearly and simply Good sales, retention and negotiation skills Plenty of drive, initiative and motivation An honest and trustworthy manner Interact with the customers Answer the queries of customers and resolve their issues Enhance customer experience and foster relationships Improve credibility and create customer loyalty Attention to detail The ability to analyses and research information Providing help and advice to customers using your organization's products or services; Communicating courteously with customers by telephone, email, letter and face-to-face; Handling customer complaints or any major incidents, Keeping accurate records of discussions or correspondence with customers; Develop feedback or complaints procedures for customers to use Handling escalations Maintaining cordial relations with clients Improving customer service procedures, policies, and standards for your organization or department; Meeting with other managers to discuss possible improvements to customer service. Team Handling is a plus. KEY COMPETENCIES: Excellent verbal and written communication Fluent in English (mandatory) Fast learner who can adapt to change Self-motivator Friendly, can-do attitude Knowledge of excel must Prompt and quick turnaround capability. Smart and pleasing personality. A person ready to take on responsibilities at all times. Key Skills Customer Service, CRM, Client Retention, Client Servicing, Client Account Management, Customer Relationship, Client Handling, Relationship Management, Customer Satisfaction,