Junior QA And Tech Support Engineer Milliman

About Milliman

Job Description

As a Junior QA Engineer, you will be responsible for ensuring the quality of software through functional and non-functional testing. Your duties will include conducting thorough tests to meet functional specifications and performance standards. You will design, develop, and maintain detailed test cases and test scripts based on software requirements, user stories, and technical specifications. Additionally, you will identify, document, and track defects in the software using bug-tracking tools, collaborating with development teams to resolve issues. Regression testing will also be a part of your responsibilities to ensure new code changes do not impact existing functionality. In the realm of Tech Support, you will diagnose and resolve user-reported issues related to software promptly, ensuring minimal downtime. You will create and maintain user manuals, standard operating procedures (SOPs), and technical documentation to assist users and internal teams. Effective communication with clients to gather information, provide support, and resolve technical queries will be crucial to ensure a positive experience for all clients. To qualify for this role, you should have a Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience. Strong attention to detail, an analytical mindset, familiarity with software testing techniques, methodologies, and bug tracking tools are essential. Basic knowledge of software troubleshooting and technical support practices, along with excellent written and verbal communication skills, is required. The ability to work collaboratively with cross-functional teams, strong problem-solving abilities, and a proactive attitude are also necessary. Experience with test case design and execution is a plus, as well as a basic understanding of coding/scripting (e.g., Java, Python, or similar). Preferred skills for this role include experience with software testing tools (e.g., Selenium, JIRA), providing technical support in a SaaS or software environment, and knowledge of ITIL frameworks or customer support methodologies.,