Junior Key Account Manager 2COMS Consulting Pvt. Ltd.

About 2COMS Consulting Pvt. Ltd.

Job Description

The job is available in Kolkata for freshers and in Gurgaon for candidates with 1-3 years of experience. As a professional in this role, you will be responsible for communicating with clients to understand their needs and explain the value of the product. Client relationship management is a key aspect of the role, where you will focus on building relationships with clients based on trust and respect. Collaboration with internal departments is essential to facilitate the fulfillment of client needs. Your responsibilities will also include collecting and analyzing data to gain insights into consumer behavior, maintaining accurate records related to inventory and account notes, and staying updated on company products and services. Resolving complaints, improving processes to prevent additional issues, and identifying industry trends are crucial aspects of the position. You will act as a client advocate, with a primary focus on enhancing the buyer experience. To excel in this role, you should possess strong customer service skills, experience in working with key clients or accounts is beneficial, excellent communication and interpersonal skills, and a Bachelor's degree in Business Administration, Marketing, or a related field. Knowledge of CRM software would be advantageous in this position.,