Jr. US Technical Support Specialist Mind map IT Solutions

About Mind Map IT Solutions

Job Description

You are urgently hiring experienced professionals for the role of US Technical Support Specialist. You should possess exceptional communication skills and strong technical knowledge to effectively resolve customer issues related to laptops, routers, MS Office, and other related technologies. Your key responsibilities will include providing prompt support via phone and chat for technical issues concerning Windows OS, laptops/desktops, emails, routers, printers, and smart devices. You will be expected to troubleshoot and efficiently resolve hardware/software concerns, while maintaining detailed logs of all interactions to ensure high levels of customer satisfaction. Collaboration with the team to achieve support KPIs is also essential for this role. To excel in this position, you must have excellent English communication skills (verbal and written), a basic understanding of computer operations, and ideally 1 year of experience in technical support. Being comfortable working in night shifts is a requirement for this role. Education wise, any Graduate is accepted with a preference for a Bachelor's degree, and a minimum of 1 year of experience in a technical support role is necessary. The salary offered includes a 10-15% hike on the current CTC, which is negotiable based on your qualifications and experience. This is a full-time, permanent position that requires you to work night shifts at the specified location in Mohali, India.,