Jr. Support Executive Vihawk Tech Solutions Pvt Ltd
Vihawk Tech Solutions Pvt Ltd
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: collaboration, Communication skills, Problemsolving, CustomerOriented Mindset, Support tasks, Knowledge Base Management, Ticket Management, Feedback Gathering, Administrative Tasks, Organizational Skills, microsoft office suite, Support software
About Vihawk Tech Solutions Pvt Ltd
Job Description
Job Title: Junior Support Executive Location: Hyderabad Department: Support Department Position Type: Full-Time Job Summary: We are seeking a dedicated and proactive Junior Support Executive to join our team. The ideal candidate will have strong problem-solving skills, a customer-oriented mindset, and the ability to handle a variety of support tasks to ensure smooth operations and excellent service. Key Responsibilities: Provide first-line support to customers and internal teams via phone, email, or chat. Assist in maintaining and updating knowledge base articles and support documentation. Monitor and manage support tickets, ensuring timely and effective resolution. Collaborate with other departments to address customer inquiries and issues. Assist in gathering and documenting feedback from users to improve support processes. Perform routine administrative tasks related to support functions. Contribute to team meetings and provide input for continuous improvement. Qualifications: Bachelor's degree or equivalent experience in a related field (e.g., Information Technology, Business Administration). Strong communication skills, both written and verbal. Ability to work effectively both independently and as part of a team. Detail-oriented with strong organizational skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with support software. Job Type: Full-time Shift: Day shift Work Days: Monday to Friday Experience: total work: 1 year (Preferred) Work Location: In person,