Jr. Executive - Global Operations Muthoot Forex Limited
Muthoot Forex Limited
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Kerala
Skills: Back Office Support, Customer Support, Transaction Processing, Coordination, Enquiry Handling, compliance handling, Followups, Outward remittance business development, CCTV surveillance
About Muthoot Forex Limited
Job Description
Muthoot Finserve USA Inc. It's a MSB registered in New Jersey, USA and fully owned by The Muthoot Group Muthoot Group in India. The ideal candidate should be willing to work during night shifts (08:00 pm - 04:00 am IST) Monday to Saturday. Key responsibilities - Back office support to US branches and GL & remittance business development. - Enquiry handling: Handle daily enquiries from agents via phone/email/messages on requests such as amendments/status/cancellations on time. - Customer Support: Provide customer support to agents and clear their queries immediately. - Transaction Processing: Process any pending/hold transactions without any delay. - Compliance handling: Request to agents if any additional details are required and forward it to the compliance head upon receipt of the same. - Follow-ups: Regular follow-ups on cancellation of failed transactions/ clearing transfers on compliance hold at the bank's end, and long-pending cases. - Coordination: Always coordinate with the daytime customer support team. - Outward remittance business development. - CCTV Surveillance.,