Jewellery Brand Manager 3 Cs & Co.

About 3 Cs & Co.

Job Description

Job Title: Leader Manager Jewellery Brand Store Department: Retail Operations Reports To: Area Manager / Retail Head Job Summary: We are seeking a dynamic, customer-focused Leader Manager to oversee daily operations at our prestigious Jewellery Brand Store. The ideal candidate will be responsible for leading the store team, driving sales, delivering exceptional customer experiences, and ensuring brand excellence in all aspects of store performance. Key Responsibilities: Leadership & Team Management: Lead, mentor, and motivate the store team to achieve sales targets and KPIs. Ensure staff are well-trained in product knowledge, client service, and operational excellence. Schedule and manage staff shifts, monitor attendance, and handle performance reviews. Foster a culture of trust, collaboration, and continuous improvement. Sales & Customer Experience: Deliver an outstanding, luxury customer experience aligned with brand standards. Support team in developing strong client relationships and managing VIP clientele. Drive upselling and cross-selling initiatives to maximize sales opportunities. Resolve customer concerns with professionalism and discretion. Store Operations: Oversee daily store operations, including opening/closing procedures, stock management, and visual merchandising. Ensure compliance with company policies, safety, and security standards. Monitor inventory levels and coordinate with the supply chain team for replenishments. Maintain store cleanliness, ambiance, and display aesthetics according to brand guidelines. Business Performance: Analyze sales reports, identify trends, and implement strategies to improve store performance. Manage budgets and optimize store profitability through cost control and strategic planning. Report key performance metrics to senior management regularly. Brand Representation: Uphold the brand image through personal presentation and store ambiance. Represent the brand at promotional events, product launches, and VIP appointments. Ensure all brand communications, signage, and campaigns are correctly implemented. Requirements: Bachelors degree in Business Administration, Retail Management, or related field. 4+ years of experience in luxury retail or jewellery sales, with at least 2 years in a managerial role. Strong leadership and team development skills. Excellent communication, interpersonal, and customer service abilities. High level of integrity, professionalism, and attention to detail. Proficiency in POS systems, retail management software, and MS Office Suite. Flexibility to work weekends, holidays, and extended hours when needed. Preferred Qualifications: Prior experience in a premium/luxury jewellery brand. Multilingual abilities (based on location). Certification or training in gemology or luxury sales (optional but desirable). Key Competencies: Leadership & People Management Sales & Business Acumen Customer Relationship Building Operational Excellence Visual Merchandising Awareness Problem Solving & Decision Making Contact- Priyank.G:- 9099433433 Rachit.P:- 9978481610,