Java DCS Virtusa

About Virtusa

Job Description

As a Technical Support Agent, you will be responsible for analyzing, addressing, and escalating technical support inquiries related to the Google Advertising ecosystem from the developer community. Your primary channels of communication will include Google forums, email, and internal issues created by Googlers. In your role as a Support Specialist L1 Agent, you will be tasked with moderating, responding to, and escalating technical support queries from developers through various channels such as Google forums, email, and internal platforms. The key qualifications for this position include excellent English communication skills in both writing and speaking, along with a minimum of 3 years of experience in coding or technical support with a focus on specific technologies. Your responsibilities will involve answering technical queries, debugging and reporting bugs, as well as providing code snippets to assist developers in troubleshooting Application Programming Interface (API) issues. You should possess strong skills in Core Java, REST API, debugging, basic database operations including SQL, basic Linux knowledge, and preferably familiarity with Oauth2.0. Additionally, expertise in HTML & CSS along with good communication skills are essential for this role. Key Responsibilities: - Ability to debug and reproduce user issues in code, and develop examples for functionality validation - Providing technical support via emails and forums for specialized Product Areas - Managing and resolving technical support cases with a high level of complexity for Google Ads products - Responding to customer-reported issues promptly and updating progress in a timely manner - Escalating issues to L2 Team efficiently and following established support processes - Working effectively, managing team queues and bugs with minimal supervision Preferred Qualifications: - Thorough understanding of the online advertising ecosystem - Prior experience with Google AD Manager product is advantageous Join Virtusa, a global team that values teamwork, quality of life, and professional development. As part of our 27,000-member strong community, you will have access to exciting projects, growth opportunities, and cutting-edge technologies throughout your career. At Virtusa, collaboration and a supportive team environment drive innovation and excellence.,