ITIL Service Management Process Consultant Infosys Limited
Infosys Limited
Office Location
Full Time
Experience: 5 - 5 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: Analytical skills, Troubleshooting Skills, Verbal communication, written communication, Automation, Agile methodologies, Presentations, Coordination, collaboration, SLAs, Process Improvement, CSI, Stakeholder management, ITIL V3, Process management, Process design, Reengineering, Service Operation, ITIL processes, Creative Thinking, Service Improvements, Incident reduction, Standard Change conversion, Service request, Fail Change reduction, RFPs solutions, Geographically separated customers, Onshore offshore teams, Cross functional knowledge, Process Subject Matter Expert, Process Governance, KPIs, Solutioning estimations, Coordination Communication, Establishing goals, objectives, Documenting procedures, Staffing, Training, Monitoring, Reporting, Continual Service Improvement, freshers
About Infosys Limited
Job Description
You have experience in running operations with ITIL processes and are ITIL certified. Your excellent analytical and troubleshooting skills coupled with strong verbal and written communication abilities make you a valuable asset. Your creative thinking is evident in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. You are open to learning new technologies, scaling up quickly, and adapting to different roles as needed. In your role, you have demonstrated expertise in running operations following ITIL processes and have experience in writing RFPs, solutions, and presentations during client visits. Your practical experience with agile methodologies and tools is commendable. Additionally, you have experience working with geographically separated customers and onshore-offshore teams, showcasing your cross-functional knowledge and excellent collaboration skills. As a Process Subject Matter Expert, you are responsible for overseeing the entire management of ITIL SIAM processes. You ensure that supporting tools are aligned with processes, with clear categorization, prioritization, and efficient management of attributes. Your responsibilities include process governance, ensuring SLAs and KPIs are met, and providing timely updates as the central point of contact between technical teams, stakeholders, and leadership. You excel in establishing and communicating process missions, goals, and objectives to stakeholders, documenting and maintaining procedures, resolving cross-functional issues, and ensuring proper staffing and training for execution. Continuous process improvement is a key focus, where you develop and refine process management procedures to enhance efficiency and effectiveness. Monitoring, measuring, and reporting on process effectiveness to senior management, as well as continual service improvement and collaboration with customer organizations, are part of your responsibilities. In terms of technical requirements, you are proficient in ITIL V3, ITIL V4, and SIAM practitioner professional. Your expertise lies in process management, process design, and re-engineering. Additionally, you play a crucial role in stakeholder management, ensuring clear and consistent communication across teams and external parties. Your preferred skills include technology architecture, ITIL service management, consulting, change management, incident and request management, service operation, and SIAM. You are also tasked with leading a team of 4-5 Process Managers and Consultants, showcasing your leadership abilities and experience in managing teams effectively.,