Italian Speaking Google Ads Onboarding Account Manager Teleperformance Spain

Description

Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

This role is tailored for individuals who can navigate the complexities of the market, onboarding and engaging with companies with high potential, possible future unicorns, in a tech-focused environment. This involves building strong relationships, driving product adoption, minimizing churn, and identifying opportunities for growth and advocacy within our customer base.

Responsibilities

• In this role you will serve as a trusted advisor to onboard a portfolio of new clients and develop high-performing PPC campaigns for their digital marketing advertisement.
• Make outbound customer calls to promote and sell services.
• Detect and understand customer’s objectives and offer adapted solutions for their needs.
• Set up strategic, results-driven campaigns designed for immediate impact and long-term performance sustainability.
• Be responsible for increasing spend and campaign´s upselling.
• Create, maintain, and update a customer database with complete information.
• Handle a high volume of potential clients daily through phone calls. 

Requirements

Requirements

• BA/BS degree (MA/MSc in Marketing or Communications preferred)
• Language Skills: C2 level of Italian and C1 level of English.
• 14 months of experience in sales and/or marketing: previous client-facing experience, particularly in high-stakes environments.
• Works efficiently with clear instructions and regular feedback.
• Has experience entering and updating customer data in CRM systems
• Open to learning how to use AI tools in daily tasks.
• Communicates clearly in professional situations
• Enjoys working in a team with shared goals.
• Can give short presentations and write professional emails.
• Brings a positive and cooperative attitude to the team.
• Can complete tasks independently when well-defined.
• Has a general understanding of business and customer needs.
• Can assist in gathering competitor information with support.
• Aims to provide helpful support to customers.

Specialized Skills Italian Market:

• Italian Market Knowledge: understanding of the Italian business culture.  Knowledge of regional differences within Italy, recognizing the particularities of each area to tailor sales strategies. 
• Familiarity with the key sectors of the Italian economy, identifying business opportunities and understanding the specific needs of each industry.
• Italian Communication: ability to communicate with Italian professionals, both in formal and informal settings, adapting the communication style to the context and the interlocutor. 
• Understanding of the nuances of Italian business language, using appropriate terminology and avoiding cultural misunderstandings
• Italian Legal Knowledge: basic knowledge of Italian business regulations and data privacy laws.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

• Full-time (39 hours/week) hybrid position in Barcelona with a salary of 21.012,69 € + up to 2.521,52 € gross/year in bonus.
• Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
• Relocation Support
• Private Health Insurance.
• Continuous skill development and certifications.
• Clear career growth opportunities supported by coaches and a motivating team environment.
• Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
• Prime office location at the World Trade Center, Barcelona, surrounded by the sea.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.