Italian Speaking Customer Service - Banking - Athens, Greece Patrique Mercier Recruitment JP

Join the team at Patrique Mercier Recruitment JP as an Italian-speaking Customer Service Representative in the banking sector, based in the vibrant city of Athens, Greece! This exciting role offers you the opportunity to work with a leading financial institution, providing exceptional customer support to Italian-speaking clients. Your expertise will help customers navigate their banking needs and ensure a seamless experience with our products and services. If you are passionate about finance and customer care, and are ready to immerse yourself in a culturally rich environment, we encourage you to apply!

Responsibilities

• Provide outstanding customer service to Italian-speaking clients via phone, email, and chat in the banking industry.
• Assist customers with inquiries regarding their accounts, transactions, and financial products.
• Efficiently resolve customer issues and ensure their queries are addressed promptly.
• Maintain a thorough understanding of the company's banking services to offer accurate information.
• Document customer interactions clearly in the company’s CRM system to maintain accurate records.
• Collaborate with team members to improve service delivery and contribute to enhancing customer satisfaction.
• Participate in training and development sessions to keep up to date with banking regulations and services.

Requirements

• Fluent in Italian, both written and spoken; proficiency in English is required.
• Excellent communication and interpersonal skills with a focus on customer service.
• Ability to thrive in a fast-paced environment while managing multiple tasks effectively.
• Strong analytical and problem-solving abilities.
• Previous experience in customer service, particularly in the banking or finance sector is a plus.
• Familiarity with banking products and customer relationship management systems.
• A positive attitude, adaptability, and willingness to learn in a dynamic environment.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.