Italian Speaking Customer Service Agent - Banking Company - Athens, Greece Patrique Mercier Recruitment JP

Join Patrique Mercier Recruitment JP as an Italian Speaking Customer Service Agent for a prestigious banking company located in Athens, Greece! In this role, you will play a critical part in providing exceptional customer service to Italian-speaking clients. Your responsibilities will include handling inquiries, resolving issues, and ensuring a seamless banking experience for our customers. If you are eager to work in a dynamic environment and help customers navigate their banking needs, we encourage you to apply!

Responsibilities

• Provide outstanding customer service to Italian-speaking clients via phone, email, and chat.
• Assist customers with inquiries regarding bank accounts, services, and transactions.
• Resolve customer issues promptly and effectively to ensure a high level of satisfaction.
• Maintain an in-depth knowledge of banking products and services to provide accurate assistance.
• Document customer interactions in the CRM system for tracking and quality assurance.
• Collaborate with team members to enhance service delivery and improve customer experiences.
• Participate in training sessions to stay updated on regulatory changes and banking practices.

Requirements

• Fluency in Italian and English is essential.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Ability to thrive in a fast-paced and team-oriented environment.
• Prior experience in customer service or banking is an advantage but not required.
• Proactive attitude and strong problem-solving skills.
• Willingness to work in Athens, Greece, and adapt to a new cultural environment.
• A genuine enthusiasm for helping customers and addressing their banking needs.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary