Italian Speaking Customer Representative - Athens, Greece Patrique Mercier Recruitment JP

Embark on a rewarding career journey with Patrique Mercier Recruitment JP as an Italian Speaking Customer Representative based in the beautiful city of Athens, Greece!

In this exciting role, you will be the primary point of contact for Italian-speaking customers, providing top-notch assistance and support for their inquiries. Your focus will be on delivering exceptional service and ensuring customer satisfaction in a dynamic and friendly environment. If you are fluent in Italian and have a passion for helping customers, this is the perfect opportunity for you to thrive and grow in an international setting!

Responsibilities

• Assist Italian-speaking customers through various communication channels including phone, email, and chat.
• Resolve customer inquiries and issues efficiently, ensuring a high level of satisfaction.
• Provide accurate information about products and services to enhance the customer experience.
• Document customer interactions thoroughly in the CRM system for tracking and improvement.
• Work collaboratively with team members to improve service delivery and address customer needs.
• Participate in training sessions to continuously enhance product knowledge and service skills.
• Gather customer feedback to help refine service offerings and enhance overall customer satisfaction.

Requirements

• Fluent in Italian and English, with strong verbal and written communication skills.
• Customer service experience is preferred but not mandatory.
• Excellent interpersonal skills and a passion for providing outstanding service.
• Ability to thrive in a fast-paced environment and adapt to various customer needs.
• Strong problem-solving skills and attention to detail.
• A proactive team player who can also work independently.
• Willingness to relocate to Athens and embrace a vibrant new culture.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary