IT Support Specialist Mind map IT Solutions

About Mind Map IT Solutions

Job Description

As a technical support specialist in Mohali, India, you will be responsible for providing comprehensive technical assistance for desktop systems, Wi-Fi routers, and addressing networking issues. Your primary task will involve aiding US customers through call or chat to identify system errors, set up devices, and execute software updates, ultimately guaranteeing efficient service provision and customer satisfaction. To excel in this role, you must possess a strong understanding of TCP/IP, DNS, and router configuration, along with exceptional English communication skills. Previous experience in resolving network-related queries is highly advantageous. Additionally, this position requires you to be available for night shifts to cater to our US-based clientele. Ideally, you should have at least 1 year of experience in technical support. This is a full-time, permanent position that mandates on-site work in Mohali. Join our team and contribute to delivering top-notch technical support services to our valued customers.,