It Support Executive IMPACT HR AND KM SOLUTIONS
IMPACT HR AND KM SOLUTIONS
Office Location
Full Time
Experience: 2 - 2 years required
Pay: INR 200000 - INR 300000 /year
Type: Full Time
Location: Nashik
Skills: it, Networking, osi, Solid, support, TCP/IP, network, knowledge, polite, layers, PATIENT, Professional, Attitude, Executive
About IMPACT HR AND KM SOLUTIONS
Job Description
- Customer Support: Responding to user inquiries via phone, email, or chat, providing guidance and solutions for software-related issues.
- Issue Diagnosis and Resolution: Identifying the root cause of software problems, providing step-by-step instructions or workarounds to resolve them.
- Escalation: Collaborating with other teams (developers, QA) to resolve complex or recurring issues, ensuring timely and satisfactory solutions.
- Documentation: Maintaining detailed records of issues, solutions, and user interactions in a ticketing system or knowledge base.
- Software Testing and Updates: Participating in testing new software versions or updates and assisting with the implementation of patches or fixes.
- User Training and Guidance: Providing training and support to users on new software features or functionalities.
- System Monitoring: Monitoring software performance, identifying potential issues, and proactively addressing them.