It Service Manager Hucon Solutions India Pvt.Ltd.

  • company name Hucon Solutions India Pvt.Ltd.
  • working location Office Location
  • job type Full Time

Experience: 7 - 7 years required

Pay: INR 1000000 - INR 1800000 /year

Type: Full Time

Location: Bangalore

Skills: ITSM, ITIL Framework, Service Now, ITIL, IT Service Management, Incident, IT service

About Hucon Solutions India Pvt.Ltd.

Job Description

Job Title: IT Service Manager
Experience: 7+ Years
Location: Bangalore, Hyderabad, Chennai, Pune, Mumbai, Delhi NCR
Salary: Up to 18 LPA
Functional Area: IT Infrastructure / Service Management / ITIL


Job Summary:

We are hiring an experienced IT Service Manager with a strong background in ITSM processes and expertise in tools like ServiceNow. The ideal candidate will be responsible for overseeing service delivery, managing incidents and requests, and driving continual service improvement initiatives in line with ITIL best practices.


Key Responsibilities:

  • Lead IT service management operations, including incident, problem, change, and request management.

  • Manage and maintain ServiceNow platform configurations and workflows.

  • Ensure SLA adherence and monitor service performance metrics.

  • Drive process improvement and operational excellence across IT services.

  • Collaborate with cross-functional teams to identify service delivery gaps and resolve issues.

  • Maintain service documentation, compliance, and audit readiness.


Key Skills:

  • In-depth knowledge of ITSM processes (incident, change, problem, etc.)

  • Strong hands-on experience with ServiceNow

  • Solid understanding of ITIL framework

  • Experience managing enterprise-level IT operations

  • Excellent communication and stakeholder management skills


Qualifications:

  • Bachelors degree in Information Technology, Computer Science, or related field

  • ITIL Certification is preferred

  • Minimum 7 years of experience in IT Service Management roles