It Sales Executive IMPACT HR AND KM SOLUTIONS

About IMPACT HR AND KM SOLUTIONS

Job Description

• Business Development & Lead Generation:

  • Proactively identify and qualify new sales leads through various channels including cold calling, email campaigns, networking, industry events, and online research.

  • Develop and expand a robust pipeline of prospective corporate clients.

  • Research market trends, competitor offerings, and customer needs to identify new business opportunities and adjust sales strategies accordingly.

• Client Engagement & Needs Assessment:

  • Conduct initial sales meetings and engage with potential clients to deeply understand their specific business challenges and IT requirements.

  • Assess client IT infrastructure, current systems, and pain points to recommend suitable IT products, services, and solutions (e.g., software, hardware, cloud computing, cybersecurity, data analytics, IT infrastructure management, managed services).

  • Translate complex technical concepts into understandable business benefits and return on investment (ROI) for the client.

• Sales Process Management:

  • Manage the entire sales cycle from lead generation and qualification to proposal presentation, negotiation, and deal closure.

  • Prepare and deliver compelling sales presentations, product demonstrations (virtual or in-person), and customized proposals.

  • Negotiate contracts, pricing, and terms of agreement to secure profitable deals that align with both client needs and company objectives.

  • Collaborate closely with internal teams (e.g., pre-sales, technical support, marketing, product development) to ensure a seamless customer experience and aligned sales strategies.

• Relationship Management & After-Sales Support:

  • Build and maintain strong, long-lasting relationships with clients, acting as a trusted advisor even after the sale.

  • Ensure high levels of customer satisfaction and provide excellent customer service and follow-up support.

  • Address client inquiries, concerns, and objections effectively and professionally, escalating to technical teams when necessary.

• Performance Tracking & Reporting:

  • Establish and consistently work towards achieving daily, weekly, monthly, and quarterly sales targets.

  • Maintain accurate and up-to-date records of all sales activities, client interactions, and sales pipeline in a CRM software (e.g., Salesforce, HubSpot).

  • Prepare and submit regular sales reports, forecasts, and performance analyses to management.

  • Provide feedback to management on market trends, customer insights, and sales strategies to inform product and service development.

• Continuous Learning:

  • Stay updated on the latest IT industry trends, emerging technologies (like AI, IoT, blockchain), and competitor offerings.

  • Continuously enhance product knowledge and sales skills through training programs, certifications, and self-study.