IT Helpdesk Analyst Level 1 XMC BPO
XMC BPO
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Maharashtra
Skills: Windows, MacOS, Active Directory, VPN, Networking, Communication, Customer Service, Troubleshooting
About XMC BPO
Job Description
Key Responsibilities: Assist users with password resets and account lockouts. Provide first-line support for software, hardware, and system errors. Handle support requests via phone, email, or ticketing systems (e.g., ServiceNow, Jira). Respond to system alerts and perform diagnostics. Assist with software installations, updates, and user access management. Maintain internal documentation and ensure high-quality customer service. Additional Qualifications: High school diploma or equivalent; Associates degree or IT certification preferred. 1-2 years of experience in a help desk or IT support role. Familiarity with ticketing systems and troubleshooting processes. Preferred Skills: Knowledge of Windows/macOS, Active Directory, VPN, and basic networking. Strong communication skills, with the ability to explain technical issues simply. Customer service-focused, able to handle pressure and multitask effectively. Job Types: Full-time, Permanent Benefits: Flexible schedule Shift: Rotational shift Work Days: Monday to Friday Weekend availability Work Location: In person,