IT Help Desk Cygnuss Agro
Cygnuss Agro
Office Location
Full Time
Experience: 1 - 1 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: Technical Assistance, Remote Troubleshooting, Customer Support, Diagnostic techniques, Problemsolving, IT products, Service Record Management
About Cygnuss Agro
Job Description
Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the Job Type: Full-time Shift: Day shift Work Days: Monday to Friday Work Location: In person,