IT Head Soutn City Mall Neoskills

About Neoskills

Job Description

Key Responsibilities:

• IT Strategy & Leadership:

  • Define and drive IT strategy in alignment with Blackstones retail digital transformation goals.

  • Ensure technology supports mall operations, marketing, tenant services, and customer experience.

• IT Infrastructure & Operations:

  • Oversee end-to-end IT infrastructure: networking, servers, surveillance (CCTV), EPABX, Wi-Fi, POS systems, elevators, BMS, and smart parking systems.

  • Ensure 24x7 uptime, disaster recovery planning, cybersecurity, and vendor SLA compliance.

• Retail Technology Implementation:

  • Implement cutting-edge mall technologies: digital signage, customer analytics, loyalty platforms, mobile apps, and footfall tracking.

  • Support e-commerce integration and omnichannel retail strategies for tenants.

• Team & Vendor Management:

  • Lead the IT support team and coordinate with third-party technology vendors.

  • Evaluate and onboard IT service providers, hardware/software suppliers, and AMC contracts.

• Compliance & Reporting:

  • Ensure compliance with data privacy, financial audit, and cybersecurity standards.

  • Provide regular reporting to Blackstone leadership on KPIs, project status, risks, and budgets.

Required Qualifications & Experience:

• Bachelors degree in Computer Science, IT, Electronics or related field (Masters preferred).

• 10+ years of IT leadership experience, preferably in malls, large retail, hospitality, or commercial real estate.

• Proven experience in managing large-scale IT operations, infrastructure upgrades, and smart technologies.

• Familiarity with ITIL, ISO 27001, or COBIT frameworks.

• Strong stakeholder management, budgeting, vendor negotiation, and crisis handling skills.