IScala Technical Analyst Johnson Controls

About Johnson Controls

Job Description

Job Title: iScala Technical Analyst Experience: 8-10 years Job Description We are seeking an experienced iScala technical professional to join our team. The ideal candidate will have thorough knowledge of iScala ERP systems and proven experience in providing high-quality technical implementation for large scale iScala deployment projects. The technical specialist will be responsible for development, diagnosing and resolving issues, leading iScala technical solutions for multiple business units. Key Responsibilities Provide technical solutions for iScala ERP system users, developing complex business solutions while assisting hyper care assistance to end users. Responsible for the development, troubleshooting, and technical assistance for iScala ERP systems, as well as the related Edge Apps ecosystem. Provide advanced troubleshooting on complex systems involving interactions between iScala ERP, databases, external Edge Apps integrations, including development and support. Manage localization, electronic invoicing and advanced functions, complying statutory and regulatory requirements. Automate Processes and secure workflow integrations using Epicor Service Connect and other technologies. Develop Reports using MS SQL Server SSRS and other Epicor technologies. Resolution and investigation of technical issues on the iScala ecosystem. Root cause analysis and resolution of any iScala related interfaces. Ensure customer satisfaction through effective communication and problem resolution and comply SLA standards. Conduct training sessions for end users to enhance their understanding of iScala features and functionalities. Proactively identify opportunities for improvement in application performance, processes, and user experience. Participate in the development and implementation of new enhancements. Participate in system upgrades and testing to ensure functionality and performance. Qualifications Bachelors degree in Computer Science, Information Technology, or a related field. 8-10 years of hands-on experience in iScala technical support or a similar role. Strong knowledge of iScala ERP system and related technologies. iScala technical development MS SQL Server 2019, SSRS Report Development, SSIS Development, SQL Programming Epicor Service Connect integrations development Excellent communication and interpersonal skills. Strong Experience with database management and complex SQL scripting. Ability to work independently and as part of a team in a fast-paced environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about providing exceptional technical support and have the required experience, we encourage you to apply.,