International Voice Support People Staffing Solutions
People Staffing Solutions
Office Location
Full Time
Experience: 15 - 15 years required
Pay:
Salary Information not included
Type: Full Time
Location: Haryana
Skills: English, Customer Support, CRM, Ticketing Tools, Interpersonal Skills, verbal communication skills
About People Staffing Solutions
Job Description
We are hiring for International Voice Support Executives for our Gurugram and Mumbai locations. The ideal candidates should have 15 years of experience in handling international voice processes, preferably in BPO or customer support roles. Responsibilities include managing inbound and outbound calls with customers from global regions such as the US, UK, or Australia, resolving queries related to products, services, billing, or technical issues while ensuring high customer satisfaction and adherence to SLAs. Candidates must possess excellent verbal communication skills in English, preferably with a neutral or international accent, and should be comfortable working in 247 rotational shifts, including night shifts. Familiarity with CRM or ticketing tools, along with a customer-first attitude, is essential. Immediate joiners with strong interpersonal skills and a proactive approach to handling customer interactions are preferred.,