International Voice Process - Tech Support GHRS TRAINING LLP
GHRS TRAINING LLP
Office Location
Full Time
Experience: 0 - 0 years required
Pay: INR 1 - INR 300000 /year
Type: Full Time
Location: Pune
Skills: Technical Support, Customer Support, international call center, Customer Service, bpo, international voice process, international bpo, inbound
About GHRS TRAINING LLP
Job Description
Greetings,
Excellent Opportunity for International Voice Process - Tech Support role in one of the Leading MNC @Pune!!
This role requires excellent English communication skills, A customer-first attitude, and the ability to troubleshoot basic queries or issues related to the product or services
Job Title: International voice process - Technical Support
Work Location: Pune
Mode : Work From Office
Shift: Rotational Shift (including night shifts).
Week Off: 5 days Rotational (24*7) / Split off
Qualification : Under Graduate / Graduate
Key Responsibilities:
Handle inbound/outbound international calls professionally.
Resolve customer queries, complaints, and product-related issues.
Maintain high customer satisfaction and ensure timely resolution.
Work in a rotational shift environment (including night shifts).
Update call logs, CRM tools, and follow up on open issues.
Escalate unresolved cases to appropriate departments when needed.
Eligibility Criteria:
Excellent English - both verbal and written communication skills.
Flexible to work in shifts.
Knowledge of customer service principles and practices.
Job Role:
International Voice Process
Inbound Calls Solving Customer Queries
Salary Up-to : 4 LPA
Perks Benefits:
Attractive incentives & performance bonuses.
pick-up and drop ( as per company policy)
Growth opportunities within the company.
Call or WhatsApp for more Info :- Shilpa - 8766071664