International Voice Process Vimuktaye Solutions
Vimuktaye Solutions
Office Location
Full Time
Experience: 1 - 1 years required
Pay: INR 300000 - INR 300000 /year
Type: Full Time
Location: Bangalore
Skills: international voice process, Voice Process, Customer Support
About Vimuktaye Solutions
Job Description
Hiring for WNS Global Services
Job Title: Customer Support Executive (International Voice Process)
Location: Bangalore
Job Type: Full-time
Experience: Minimum 1 year in an international voice process
Education: graduates only
Shift: Day Shift ( 7 AM TO 4 PM)
working days: Monday to Friday
Job Summary:
We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Executive for Voice Process. The ideal candidate will be responsible for handling customer queries and complaints via phone calls in a professional manner, ensuring high levels of customer satisfaction.
Key Responsibilities:
Handle inbound/outbound calls related to customer inquiries, complaints, and feedback.
Resolve customer issues efficiently and accurately within set timelines.
Maintain detailed records of customer interactions in CRM systems.
Follow communication scripts and processes.
Meet performance metrics such as call quality, average handling time, and customer satisfaction.
Escalate complex issues to the relevant departments when necessary.
Stay informed about product and service knowledge, as well as company policies.
Soft Skills Required:
Excellent verbal communication
Active listening
Patience and empathy
Problem-solving attitude
Adaptability under pressure
Interested candidate,cann they update ctheir CV or resume on this :
vimhr21@gmail.com
95829 12015