International BPO Voice Agents Evertiz Solutions

About Evertiz Solutions

Job Description

Job Title: International BPO Voice Process Executive Job Category: Customer Service / BPO Department/Group: Client Solutions Location: MBP Mahape, Navi Mumbai Position Type: Full-time Level/Salary Range: 20,000 - 50,000 Job Description Are you looking for an exciting opportunity to work in a dynamic environment with a global reach We are seeking dedicated and enthusiastic individuals for the role of International BPO Voice Process Executive. Join our team and contribute to delivering exceptional customer service to clients around the world. Role and Responsibilities: Customer Interaction: Handle inbound and outbound calls, addressing customer inquiries, and providing solutions to their issues. Communication: Engage with customers professionally and clearly, ensuring a positive and productive interaction. Issue Resolution: Resolve customer queries and complaints efficiently, aiming for first-call resolution and customer satisfaction. Documentation: Accurately record and document all interactions, transactions, and feedback in the CRM system. Support: Provide support and assistance to customers throughout their journey, ensuring all concerns are addressed in a timely manner. Quality Assurance: Adhere to company policies and procedures to maintain high standards of service quality. Qualifications and Education Requirements: Education: High school diploma or equivalent; higher education is a plus. Experience: Previous experience in a voice process or customer service role is advantageous but not required. Skills: Excellent verbal communication and interpersonal skills. Ability to handle high-pressure situations calmly and effectively. Strong problem-solving skills with a customer-focused approach. Proficiency in English and any additional languages is a plus. Familiarity with CRM software and Microsoft Office Suite. Preferred Skills: Multilingual Abilities: Proficiency in multiple languages can be an advantage. Adaptability: Ability to adapt to different client requirements and shifting priorities. Team Player: Capable of working effectively within a team environment and collaborating with colleagues. Additional Notes: Training: Comprehensive training will be provided to help you excel in this role. Compensation: Competitive salary with potential performance-based incentives. Career Growth: Opportunities for career advancement and personal development within the organization. Applications Accepted By: Email: [hr@companyname.com] Subject Line: Application for International BPO Voice Process Executive Company Name: [Your Company Name] Address: [City, Country] Website: [Company Website] If you're ready to take on this exciting challenge and make a difference, we want to hear from you! Apply today and become a part of our vibrant team. Job Types: Full-time, Fresher, Permanent Experience: total work: 1 year (Preferred) International voice process: 1 year (Preferred) Language: English (Preferred) Location: Ghansoli, Navi Mumbai, Maharashtra (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person Speak with the employer +91 9004072685,