Intern, Technical Support Think Technology Services

About Think Technology Services

Founded in 2005 by Adhir Varma and Sumeera Varma as an IT Subsidiary of "The Pneumech Group of Companies" formed in 1977 and has its base in Mumbai, India. Subsequent strategic partnerships & alliances with Global majors such as Profiles International Inc, HP, Lenovo, Google, Zoho, Freshdesk has helped reach our Vision where Think Technology Services will be a One-Stop Cost Effective Solution provider for Businesses all over the world in Critical Information Technology Processes, be proactive in our endeavour to identify those Technology Areas, Enter those Areas with the best expertise available and finally support the businesses in those areas. At Think Technology Services, we are differentiated by our full-service portfolio that allows us to address, diverse customer needs and deliver an integrated, one-stop solution. Our customers work with us across service lines, using the depth and breadth of our offering to align IT strategy with their evolving business needs. We are involved in providing end to end Web,Data & Voice Communication solutions; be it optimizing current operations or setting up newer, better ways of working, we ensure that our solutions significantly influence bottom lines and help our customers lower their total cost of ownership.

Job Description

Technical Support Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Technical Support Requirements:

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

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