Installed Base Service Engineer Schneider Electric

About Schneider Electric

Job Description

As a Service Representative - Power Services, you will be responsible for adhering to safety and cybersecurity policies while performing startup, commissioning, repair, and preventive maintenance of assets and systems. You will analyze and interpret report results for customers and management, ensuring compliance with certification and accreditation requirements based on business and country regulations. Proactive participation in team initiatives and management meetings is essential to achieve departmental and company goals. Your role will involve understanding the scope of work, managing time efficiently, and maintaining full traceability through timesheets and change orders. Supporting planners, coordinators, and project managers will be crucial in gaining a comprehensive understanding of customer site conditions. Timely escalation of quality or technical issues identified in the field is necessary to maintain service excellence. Utilizing digital tools designed for SE FSR, you will track the installed base of serviceable assets and provide customers with insights to optimize their install base, thereby creating lead generation opportunities. Your qualifications should include an educational background in Electrical/Electronic Engineering, hands-on experience in MV switchgear, Transformers, LV switchgear, Protection relays, Metering, Networking, and Power monitoring software. In addition to technical skills, project management abilities, partner handling experience, and a business mindset are key requirements for this role. A customer-centric approach, strong relationship-building skills, and effective communication with executive leaders and customers are essential to succeed in this position. This is a full-time role (Req: 009017) that offers the opportunity to contribute to the success of the department and company by delivering high-quality services and fostering positive customer relationships.,