Inside Sales Associate Acadepro Learning Solutions

About Acadepro Learning Solutions

Job Description

Customer Engagement:Respond promptly to customer inquiries, actively engage with prospects, and guide them through the sales process. Information Provision:Provide accurate and comprehensive information about products, services, and features, addressing customer questions and concerns. Lead Qualification:Identify potential customers, assess their needs, and qualify leads for sales opportunities, ensuring a focus on high-potential leads. Sales Support:Collaborate with the sales team to follow up on leads, provide technical support, and assist with the closing of deals. Relationship Building:Build rapport with customers, establish trust, and foster long-term relationships to enhance customer satisfaction and retention. Documentation and Record Keeping:Maintain accurate records of customer interactions, including chat logs and lead information, using CRM software. Performance Management:Monitor sales performance, analyze results, and identify areas for improvement in sales strategies and chat engagement. Skills Required: Excellent Communication:Strong verbal and written communication skills, including the ability to convey information clearly and persuasively. Customer Service:Exceptional customer service skills, including active listening, empathy, and problem-solving abilities. Sales Knowledge:Understanding of sales principles, techniques, and the sales process, including lead generation, qualification, and closing deals. Technical Proficiency:Proficiency in using CRM software, chat platforms, and other sales tools. Adaptability:Ability to adapt to different customer needs and preferences, and to adjust sales strategies as needed. Time Management:Ability to manage multiple chat conversations simultaneously, prioritize tasks, and meet deadlines. Job Types: Full-time, Permanent, Fresher, Internship Schedule: Day shift Morning shift Rotational shift Language: English (Required) Work Location: In person,