Inside B2B Sales Executive (Retail/E-commerce) One Story

About One Story

Job Description

As a Sales Line Executive based in Lower Parel, Mumbai with 13 years of experience, your primary responsibility is to serve as the initial point of contact for inbound sales calls. Your role involves guiding customers through the process of product selection, customization, and order placement to ensure a high-quality customer experience. You will be expected to handle sales inquiries over the phone with a high level of professionalism and expertise. By understanding customer needs, you will recommend suitable products, provide guidance on sizing, fabrics, and customization options, and effectively convert inquiries into confirmed sales. It is essential to maintain accurate records in the CRM system (Freshdesk) and collaborate with the store and production teams to ensure order accuracy. The ideal candidate for this role should possess at least 13 years of experience in sales or customer service, preferably in the retail, fashion, or e-commerce industries. Strong verbal communication skills in English are a must, while proficiency in Hindi or regional languages would be advantageous. A customer-first mindset, exceptional problem-solving abilities, and the ability to convert customers during phone conversations are key attributes for success in this position. Familiarity with CRM tools and phone systems is required, along with an energetic, patient, and service-oriented personality. If you are passionate about problem-solving, providing outstanding customer experiences, and driving sales through effective communication and product recommendations, this role offers an exciting opportunity to showcase your skills and contribute to the success of the sales team.,