Infra Tech Support Practitioner Accenture

About Accenture

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Management Framework Design and Implementation Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work within a defined operating model and processes, handling L1 and L2 troubleshooting tasks. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Ensure smooth operation of production and development systems - Implement technology at the operating system-level - Troubleshoot hardware/software issues Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Management Framework Design and Implementation - Strong understanding of IT service management principles - Experience in configuring and maintaining service management tools - Knowledge of ITIL framework implementation - Hands-on experience in incident and problem management Additional Information: - The candidate should have a minimum of 7.5 years of experience in Service Management Framework Design and Implementation - This position is based at our Indore office - A 15 years full time education is required 15 years full time education,