India Payroll (AGM Level) Ascent Hr
Ascent Hr
Office Location
Full Time
Experience: 10 - 10 years required
Pay:
Salary Information not included
Type: Full Time
Location: Karnataka
Skills: People Management, Leadership, Business Acumen, Customer Service, Interpersonal Skills, Communication skills, Negotiation skills, MS Office, Project Management, Program Management, Tech Savvy
About Ascent Hr
Job Description
Project Location(s): Bengaluru & Chennai Education: Graduate or PG in any field Role Expectations Ensure that services are delivered according to SLAs; monitor, report and analyse KPIs regarding service excellence and customer satisfaction Proactively drive automation initiatives and transition activities including cost efficiency improvements. Build Employee Capability initiatives and ensure team members domain and technical competencies are up to date Adoption of regulatory laws & best practices. Ensure all programs are well executed & inter department co-ordination Ensure change management is adequately factored for time & necessary charge back of cost to the respective cost centres/clients Competencies Strong people management and leadership skills Genuine interest in contributing to people development Strong Business Acumen Sensitive and alert to customers needs and expectations Proactiveness in cooperation with other team members and management Excellent interpersonal, communication and negotiation skills Ability to prioritize, plan and structure the work towards targets Capability to convert issues and requirements into solutions and business opportunities Proficient with MS Office and extremely Tech savvy. Metrics and outcome focused Exceptional Interpersonal Skills Exceptional Project and program management skills Responsibilities Apply process knowledge to eliminate manual processes and reduce overall processing time. Produce analytics to improve overall efficiency. Partner with the client HR teams & other internal customers to ensure effective processes and issue resolution Enable processes to complete quality checks for accuracy by establishing accuracy standards Review delivery performance and instil a culture of continuous improvement and outstanding customer service Ensure appropriate workload allocation, & sharing of knowledge Seek feedback from customers and respond to any compliments, concerns, complaints Build team competency in relevant domains Ensure retention and instil a culture of recognition and rewards for good work. Education & Experience Bachelors / Masters degree in Human Resources or relevant field or equivalent experience of 15 or more years + Minimum 10 year of people and delivery management experiences,