Incident Specialist Trimble Inc.

About Trimble Inc.

Job Description

The Customer Technology Incident Specialist, positioned within the Customer Technology department of Customer Experience, is responsible for managing the complete lifecycle of technical incidents. You will be involved in identifying, classifying, responding to, and resolving incidents related to Transporeon platform and its products. Your responsibilities will include assisting in resolving platform incidents by analyzing technical systems, monitoring and responding to platform performance issues, helping maintain and update system documentation, serving as a point of contact for customers during the incident management process, supporting the enhancement of internal support processes for better efficiency, identifying and suggesting improvements to enhance service quality and customer satisfaction, and collaborating with team members on customer experience improvement projects. To qualify for this role, you should have at least 1 year of experience providing customer technical support, a basic understanding of configuring web-based applications (HTTP/SOAP/REST/FTP), foundational technical skills (SQL, XML, XSL, JSON, CSV), basic programming skills (Java, JavaScript), excellent English language skills (C1 level on the CEFR Scale), fluency in the native language of the country of employment, strong self-motivation and commitment to continuous learning, excellent communication skills with both internal and external customers, and a problem-solving and analytical approach with the ability to interpret technical solutions.,