Incident & Problem Management Consultant Euclid Innovations
Euclid Innovations
Office Location
Full Time
Experience: 4 - 4 years required
Pay:
Salary Information not included
Type: Full Time
Location: Telangana
Skills: Incident management, Problem Management, ServiceNow, IT infrastructure, Analytical skills, Communication skills, Adaptability, Continuous improvement, ITIL processes, ProblemSolving Skills, Collaboration Skills, Organizational Skills, reporting skills, Documentation Skills, Attention to Detail, SIAM
About Euclid Innovations
Job Description
You should have a minimum of 4+ years of experience in IT service management, specifically focusing on incident management. Possessing an ITIL Foundation or Intermediate or Expert certification would be advantageous. Your responsibilities will include managing incidents, major incidents, and problems, preferably in a ServiceNow environment. You should have a solid understanding of IT infrastructure components, relationships, and dependencies, as well as proficiency in ITIL processes and best practices. Strong analytical and problem-solving skills are essential for this role. Effective communication and collaboration skills are necessary to engage with cross-functional teams. Additionally, you should have strong organizational, reporting, and documentation abilities. The ability to thrive in a fast-paced, collaborative team environment is crucial. Attention to detail and a dedication to delivering high-quality results with a focus on continuous improvement are key attributes. Experience with Service Integration and Management (SIAM) would be considered a plus.,