Incident Manager Hemanth_IBM CodersBrain

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Job Position: Incident manager Location- Gurgaon (Work from office) Experience: 8+ years Notice Period: Immediate to 15 Days. Key Accountabilities Respond immediately to Impact 1 or 2 notifications. Facilitate the technical and business conference calls. Oversee Service Restoration plans formulated by technical teams and track progress of actions Ensure support teams engage promptly to resolve the incident and restore service. Provide leadership, resolve potential conflicts and drive decisions / outcomes. Ensure the incident is communicated to the business areas promptly and provide regular progress updates Escalate to and communicate with Risk & Oversight teams and Technology Management. Interface with Change Management function to ensure that any production and emergency fixes are applied. Ensure that a Post Incident Report is published for all outages. Work with Problem Management to ensure that technology teams take ownership of any outstanding actions and root cause analysis This role would also require to cover different shifts including late nights. Skills And Experience The candidate should ideally have extensive experience within the Service Management functions An advantage would be ITIL certification to Service Management Foundation level, as a minimum The ability to interact successfully with all levels of the Business Customer and Technology organisation A technical understanding and ability to translate technical details into easily understood business concepts Inclination towards innovation, proven record of implementing automations, new ways of working within the process to improve efficiency. An understanding of the Customers business and how Technology contributes to the delivery with products/services Strong Relationship Management skills Excellent communication and negotiation / influencing skills Ability to work to tight deadlines and to function successfully under pressure Experience in chairing meetings is required both via telephone and face to face. Preferably qualified to degree level, or equivalent experience. Team player, with a confident, outgoing personality Good judgement & analytical skills Ability to think creatively and critically Willingness to cover shift working patterns. Ability to consume content that's way outside your comfort zone Please Send The Documents Below For ID Verification Soft Copy of Pan Card Passport Size Photo Updated Resume SS with PAN Card Share on career.hr@codersbrain.com,