Human Resources Business Partner DigiFocal IT Solutions Pvt Ltd

About DigiFocal IT Solutions Pvt Ltd

Job Description

Key Responsibilities: Partner with business leaders to align HR strategies with business objectives across global BPO operations. Provide strategic HR support in areas such as workforce planning, talent management, performance management, and organizational development. Manage employee relations, conflict resolution, and HR policy implementation in compliance with local and international labor laws. Drive engagement, retention, and career development initiatives across multi-country teams. Lead and support change management initiatives during organizational transformation and restructuring. Analyze HR metrics and workforce data to identify trends and recommend data-driven solutions. Ensure compliance with internal HR policies and international employment standards (e.g., U.S., UK, APAC labor laws as applicable). Support recruitment and onboarding processes for international talent acquisition. Qualifications & Requirements: Bachelors or Masters degree in Human Resources, Business Administration, or related field. 1+ years of progressive HR experience, with at least 1 year in an HRBP role supporting international BPO operations. Strong understanding of BPO operational models and global HR best practices. Experience managing diverse, cross-cultural teams across time zones. Exceptional interpersonal, communication, and stakeholder management skills. Ability to navigate complex employee relations in a high-volume, fast-paced BPO setting. Proficiency in HRIS systems and Microsoft Office Suite. Preferred: Experience working in BPO hubs such as India, the Philippines, Latin America, or Eastern Europe. SHRM-CP / SHRM-SCP / CIPD or equivalent HR certification. Experience supporting US/UK/EMEA clients or operations. Note: This opportunity is for Night shifts. Interested candidates kindly share your resume on shikha@digifocal.in,