HR Round Java React Wipro Limited

About Wipro Limited

Job Description

Wipro Limited is a renowned technology services and consulting company dedicated to creating innovative solutions that cater to the intricate digital transformation needs of clients. With a vast workforce of over 230,000 employees and business partners spanning 65 countries, Wipro is committed to helping customers, colleagues, and communities thrive in an ever-evolving world. The role at hand aims to bolster process delivery by overseeing the daily performance of Production Specialists, addressing technical escalations, and nurturing technical expertise within the team. The ideal candidate should possess 6-10 years of experience as a backend engineer proficient in NodeJs, GraphQL, AWS, Kubernetes, and Docker. Key Responsibilities: - Handle technical escalations by diagnosing and troubleshooting client queries effectively. - Manage and resolve technical roadblocks/escalations within set SLAs and quality standards. - Timely escalate unresolved issues to the appropriate authorities. - Provide product support to clients by guiding them through step-by-step solutions. - Troubleshoot client queries in a courteous and professional manner. - Offer alternative solutions to retain client business. - Communicate effectively with stakeholders and clients. - Conduct trainings and triages to enhance technical knowledge and bridge skill gaps among Production Specialists. - Stay updated on product features through regular training and self-learning opportunities. - Identify common problems, suggest resolutions, and maintain personal networks. Performance Parameters: 1. Process: Number of cases resolved per day, compliance with quality standards, meeting SLAs, Pulse score, Customer feedback. 2. Team Management: Productivity, efficiency, absenteeism. 3. Capability Development: Completion of triages, Technical Test performance. Mandatory Skill: Fullstack Java Enterprise Experience: 5-8 Years Join Wipro to be part of a modern, end-to-end digital transformation journey where reinvention is key. We are looking for individuals who are inspired by constant evolution and are eager to design their own reinvention. Wipro encourages a culture of purpose and empowerment, allowing you to realize your ambitions and contribute to a dynamic industry. Applications from people with disabilities are warmly welcomed.,