Hotel Executive Naukripay group

About Naukripay Group

Job Description

As a Hotel Executive, your role is multifaceted and critical to the overall management and success of a hotel or hospitality establishment. Your primary responsibilities include ensuring guest satisfaction, managing staff effectively, and overseeing daily operations across various departments. This encompasses tasks such as managing budgets, implementing service standards, handling guest inquiries, and contributing to the hotel's financial performance. Your key responsibilities will involve overseeing daily hotel operations to ensure the smooth and efficient functioning of all departments including front desk, housekeeping, food and beverage, and maintenance. You will be responsible for hiring, training, and supervising hotel staff, setting performance expectations, providing feedback, and fostering a positive work environment. Additionally, you will need to focus on ensuring high levels of guest satisfaction through effective communication, prompt problem-solving, and proactive measures to address guest needs and complaints. Financial management will be a crucial aspect of your role as you will be required to manage budgets, monitor expenses, analyze financial performance, and implement strategies to maximize revenue and profitability. Collaborating with sales and marketing teams to drive business, increase occupancy rates, and promote hotel services and events will also be essential. Compliance with health and safety regulations, licensing laws, and industry standards is imperative. Building and maintaining relationships with vendors, suppliers, and other external stakeholders will also be part of your responsibilities. You will contribute to the development and implementation of hotel strategies to enhance guest experience, improve operational efficiency, and achieve business goals. Specific examples of tasks you may undertake include creating and managing budgets for various departments, implementing and maintaining high service standards, developing and implementing training programs for staff, addressing guest feedback, analyzing sales figures, overseeing event management, managing hotel renovations and maintenance, among others. To excel in this role, you will need strong leadership skills, excellent communication and interpersonal skills, exceptional customer service skills, strong problem-solving and decision-making abilities, understanding of financial management principles, and in-depth knowledge of the hospitality industry including current trends and best practices.,