About MNR Solutions Pvt Ltd
Job Description
A highly motivated and results-oriented Salesforce Manager is needed to lead Salesforce initiatives and maximize the value derived from the platform.
Responsibilities
- Oversee the complete Salesforce lifecycle, including implementation, customization, and enhancement projects.
- Collaborate with key stakeholders (business units, executives, and other IT teams) to define business requirements and translate them into effective Salesforce solutions.
- Manage project scope, goals, and deliverables, ensuring adherence to deadlines and budget.
- Lead and mentor a team of Salesforce developers and administrators, fostering a collaborative and high-performing environment.
- Guide the team in designing, developing, testing, and deploying custom applications and functionalities on the Salesforce platform, using tools like Apex, Visualforce, and Lightning Web Components.
- Ensure Salesforce customizations and configurations align with best practices and industry standards.
- Facilitate data migration, integration with other systems, and data management to maintain data integrity and consistency.
- Provide ongoing training and support to end-users, promoting user adoption and effective utilization of the Salesforce system.
- Implement and manage Salesforce-based content management systems and workflows.
- Monitor system performance, troubleshoot and resolve issues promptly.
- Develop and maintain Salesforce documentation and knowledge articles.
- Track and report on key Salesforce metrics and project progress to stakeholders and senior management.
- Stay up-to-date with the latest Salesforce releases, features, and trends (e.g., AI integration, Data Cloud, Hyperforce architecture).
Required skills and experience
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- Proven experience as a Salesforce Project Manager, CRM Manager, or a similar role.
- In-depth knowledge of Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, etc.) and functionalities.
- Strong understanding of Salesforce declarative features (workflows, process builders, custom objects).
- Familiarity with Salesforce customization using Apex, Visualforce, and Lightning Components.
- Experience with Salesforce integrations using APIs and middleware.
- Excellent project management skills, including planning, scheduling, risk management, and budget control.
- Strong leadership, team management, and interpersonal skills, capable of motivating and guiding cross-functional teams.
- Exceptional communication and presentation skills, able to convey technical information clearly and concisely to diverse audiences.
- Strong analytical, problem-solving, and decision-making abilities, able to translate business needs into effective solutions.
- A PMP, CSM, or relevant Salesforce certification is preferred.
Desired skills and experience
- Experience with Agile methodologies.
- Knowledge of other enterprise solutions (ERP, HCM, Middleware, etc.) and their integration with Salesforce.
- Familiarity with Salesforce DX and version control systems (e.g., Git).
- Experience with Salesforce CPQ, Marketing Cloud, or other specialized Salesforce modules.
- Knowledge and experience in AI and machine learning within the Salesforce ecosystem.
MNR Solutions Pvt Ltd
Office Location
Full Time
