Hiring For Process Trainer Role ACUITTY CONSULTANTS LLP Hiring For ACUITTY CONSULTANTS LLP

About ACUITTY CONSULTANTS LLP Hiring For ACUITTY CONSULTANTS LLP

Job Description

Role Title:

Process Trainer
Organization: AcuittyTech

About the Company:

AcuittyTech is a rapidly growing organization serving some of the largest global enterprises with scalable BPO and ITES solutions. With a remarkable 300% year-on-year growth, AcuittyTech stands out for its employee-first approach, high retention rate, and focus on people development.

Role Overview:

The Process Trainer is a crucial role responsible for delivering effective training programs that equip employees with the knowledge and skills required to meet business and client expectations. The trainer will focus on process knowledge transfer, soft skills, compliance, and performance enablement, ensuring new hires and existing team members perform effectively in their roles.

Key Responsibilities:

Training Delivery & Facilitation

• Conduct new hire (induction) training, refresher training, and cross-skilling sessions.

• Train employees on business processes, tools, policies, and client-specific protocols.

• Use interactive training methods to enhance understanding and retention.

Training Needs Analysis

• Collaborate with operations and quality teams to identify performance gaps.

• Develop targeted training interventions to address specific knowledge or process issues.

Curriculum Design & Content Development

• Create or adapt training materials, SOPs, guides, and assessments based on client and business needs.

• Update content to reflect process changes, client feedback, and best practices.

Performance Monitoring & Evaluation

• Track trainee progress through assessments, mock calls/chats, and feedback.

• Work with operations to ensure seamless transition of trainees to production.

• Measure training effectiveness using metrics like productivity, accuracy, and feedback scores.

Stakeholder Collaboration

• Coordinate with Operations, Quality, HR, and Client teams to align training with organizational goals.

• Participate in calibration sessions, audits, and continuous improvement initiatives.