Helpdesk Senior Analyst - Spanish NTT DATA North America

About NTT DATA North America

Job Description

NTT DATA is looking for an exceptional Helpdesk Senior Analyst - Spanish to join their team in Noida, Uttar Pradesh (IN-UP), India. If you are passionate about troubleshooting Windows operating systems, PC hardware, networking, and possess fluent Spanish language skills, this opportunity might be for you. As a Helpdesk Senior Analyst, you will be responsible for providing L1 technical guidance to resolve reported problems through phone, email, and chat. Your role will involve acting as a liaison between customers and departments within the Client Infrastructure, ensuring effective communication and problem resolution. Basic qualifications for this position include being a graduate with at least 12+ months of international calling experience. Additionally, you should have excellent communication, comprehension, and customer handling skills. The role requires flexibility to work in rotational shifts within a 24x7 support window. NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. With diverse experts in more than 50 countries and a robust partner ecosystem, NTT DATA offers services in consulting, data and artificial intelligence, industry solutions, and infrastructure management. If you are looking to be part of an inclusive and forward-thinking organization and have the required skills and experience, apply now to join NTT DATA's team as a Helpdesk Senior Analyst - Spanish.,