Help Desk Technician Fidel technology solutions pvt ltd

About Fidel Technology Solutions Pvt Ltd

Job Description

Troubleshooting and Problem Solving: Diagnosing and resolving computer and network issues, including hardware, software, and operating systems. Customer Support: Providing technical assistance to users via phone, email, chat, or in-person. Issue Tracking and Documentation: Logging and tracking issues, documenting solutions, and escalating complex problems. Software and Hardware Support: Installing, configuring, and maintaining software and hardware, including printers and peripherals. Remote Support: Providing remote technical support over the phone or internet. User Training: Training end-users on new technologies and software. Staying Updated: Keeping abreast of system updates, new hardware, and software. Skills: Technical Skills: Strong understanding of computer hardware, software, operating systems, and networking. Communication Skills: Excellent verbal and written communication skills, including the ability to explain technical concepts clearly to non-technical users. Customer Service Skills: Patience, empathy, and the ability to handle stressful situations with composure. Problem-Solving Skills: Ability to quickly diagnose and resolve technical issues. Analytical Skills: Ability to analyze problems and identify root causes. Documentation and Record-Keeping: Maintaining accurate records of issues, solutions, and user interactions. Familiarity with IT Help Desk Systems: Proficiency in using help desk ticketing systems and other tools for managing and tracking issues. Hiring for freshers Only tamil speakers candidates for hiring Job Types: Full-time, Permanent, Fresher Benefits: Provident Fund Shift: Morning shift Work Days: Monday to Friday Work Location: In person,