Help Desk Executive zeapl.ai
zeapl.ai
Office Location
Full Time
Experience: 0 - 0 years required
Pay:
Salary Information not included
Type: Full Time
Location: Noida
Skills: Customer Support, Interpersonal Skills, written communication, Verbal communication, Customer Support Software, Language Proficiency, English proficiency
About Zeapl.ai
Job Description
Position - Helpdesk Executive Job Type - Full Time Job Location - Noida About Zeapl.ai (www.zeapl.com) At Zeapl.ai, we are a team of thinkers, technologists, and strategists driven by innovation and client success. As a growing B2B SaaS company, we thrive on delivering cutting-edge conversational AI solutions to enterprise customers. With offices in Noida, Pune, and a development center in Indore (India), Zeapl is hiring for its next phase of growth. Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and courteous support Qualifications Graduate/Postgraduate from a recognized college/university A minimum 6 months of experience in customer support domain Excellent interpersonal and written and verbal communication skills Proficiency with customer support software and tools Proficiency in either of the language (Hindi, Kannada, Telegu, Tamil, Malayalam) - written and verbal, Mandatory English language proficiency,