Healthcare Voice Process CLIN BIOSCIENCES
CLIN BIOSCIENCES
Office Location
Full Time
Experience: 0 - 0 years required
Pay: INR 250000 - INR 400000 /year
Type: Full Time
Location: Chennai
Skills: Digital Marketing, Voice Process, Customer relationship, Customer Support
About CLIN BIOSCIENCES
Job Description
Main Roles:
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- Answering inbound calls: Responding to customer inquiries regarding healthcare plans, benefits, eligibility, claims, and billing.
- Making outbound calls: Following up on unresolved issues, appointment reminders, and feedback collection.
- Resolving customer issues: Addressing complaints and concerns efficiently, escalating to the appropriate department when necessary.
- Providing information: Explaining healthcare policies, procedures, and services to customers.
- Maintaining customer records: Updating and managing accurate information in the system.
- Meeting performance targets: Achieving individual and team goals related to call handling, resolution time, and customer satisfaction.
- You can contact HrRrekha-7812867140