Head Of Production Support & Services MUFG Pension & Market Services
MUFG Pension & Market Services
Office Location
Full Time
Experience: 10 - 10 years required
Pay:
Salary Information not included
Type: Full Time
Location: All India
Skills: Production Support, Leadership, Strategic Planning, risk mitigation, Process optimization, Stakeholder management, Performance optimization, Continuous improvement, Cost optimization, IT Service Management, Agile, Scrum, devops, Vendor Management, Service Improvement, BCM, people development, Servers, Operating Systems, Databases, scripting languages, version control tools, Azurebased Infrastructures, Financial Accountability, ITIL Methodology, Audits, Cloud environments, Onprem Environments, Messaging tools, Global Capability Centre GCCs Setup
About MUFG Pension & Market Services
Job Description
As a leader within MUFG's Pension & Market Services Pension division, you will be responsible for overseeing the production support & shared services team to ensure the availability, reliability, and performance of our Pensions platforms and systems. Your strategic focus will include managing all elements of Production Support, fostering stakeholder relationships, and developing production support strategies to meet organizational goals. You will be accountable for identifying and addressing risks, optimizing processes, and driving continuous improvement initiatives to enhance the reliability and performance of our systems. In your role, you will oversee application support, IT service management functions, and participate in Production Management related audits. You will be required to adhere to Agile, Scrum, and DevOps best practices while ensuring the quality standards of work are met securely, professionally, and diligently. Monitoring budgets, resource allocation, and profitability will also fall under your responsibilities, along with developing strategies to reduce overall cost base by tracking year-on-year improvements in efficiencies. As a people leader, you will create an Agile & DevOps Culture, manage and support production support leaders and cross-functional teams, and drive knowledge management across supported applications. You will be responsible for developing a skilled and collaborative team while tracking team performance and identifying opportunities for career progression for staff. Embedding MUFG's purpose and values in people management and operating practices will also be crucial in your role. You will review IT processes and procedures, identify opportunities for optimization and financial savings, and manage risks associated with Production environments. Adhering to MUFG's standards, policies, and procedures, as well as implementing security controls and compliance measures to protect sensitive financial data, will be essential. Collaborating with compliance and risk management teams to address regulatory requirements and industry standards relevant to our applications will also be a key aspect of your responsibilities. Overall, you should have a minimum of 18 years of experience with at least 10+ years in team management and technology production support, preferably from the Financial Services industry. Your personal attributes should include exceptional leadership, communication, and interpersonal skills, effective collaboration and influencing abilities, and a focus on coaching and developing teams. Willingness for domestic/international travel and flexibility to work in shifts or follow the sun model with 24x7 availability will also be required in this role.,