Hardware & Network Engineer 365 Admin Support and Services

• Provide first-level technical support via phone, email, and chat for employees or customers facing technical issues
• Diagnose and resolve common IT issues related to hardware, software, and network connectivity (e.g., login issues, software errors, printing problems)
• Document and track issues through a help desk ticketing system, ensuring accurate records of issues and resolutions
• Escalate unresolved issues to higher-tier support teams (Tier 2 or Tier 3) when necessary, while providing detailed information to assist in further troubleshooting
• Assist with software installation and setup on desktops, laptops, and mobile devices, ensuring configurations meet company standards
• Provide guidance and instruction to users on basic IT procedures, troubleshooting steps, and best practices
• Maintain an inventory of IT assets such as hardware, software, and peripherals
• Assist in setting up new users with accounts, systems, and equipment
• Follow standard operating procedures (SOPs) and maintain a professional and courteous demeanor when communicating with users
• Perform other duties as assigned by the Help Desk Manager or IT team
• Traveling within the city - 3 Branches.
• Person with 2-Wheeler preferred.
• To support daily Incidents on Hardware troubleshooting (Desktop/POS/Printers/Scanners/ CCTV, L0 Network router/Switch, etc)
• Preventive maintenance of IT infra.

Education & Experience

• Any 10th or 12th

Available Jobs and Positions:

1. System Engineer (on-site)
2. Laptop Technician (Field Engineer)
3. Sr. IT Engineer (Remote)
4. Network Engineer (Field Engineer)

Company name: 365 Admin Support and Services - Hyderabad

Website: https://www.365adminsupport.com/

https://www.365adminsupport.in/

Desired Skills

• Troubleshoot desktop and laptops, routers, issues and resolve.
• Knowledge of LAN & WAN
• Knowledge of Router and AP basic configuration and troubleshooting (L0).
• Knowledge on mail configuration
• Knowledge to install OS like Windows / Linux etc.
• Understanding of Retail Applications will be advantage
• Working knowledge of MS Products Excel, Word & Power Point

Give Permanent fix to the desktop, printer problems, basic LAN & server Support issues. Load/Reload standard build operating system configurations. Installation & troublingshooting of critical applications & their usage guidelines. Installation of anti-virus on desktops and remove virus. Esclate the problem to the technical specialist & to regional/ National Team Leads if not resolved.

Send your resume on hr@365adminsupport.com , madhavi@365adminsupport.com or 9550247123

Contact HR:

Madhavi: +91 9550247123

Role: Hardware and Networks - Other

Industry Type: Hardware & Networking

Department: Engineering - Hardware & Networks

Employment Type: Full Time, Permanent

Role Category: Hardware and Networks - Other

Education

UG: Graduation Not Required