GW Presales Engineer shivaami

About Shivaami

Shivaami is a premier Google Workspace reseller with a mission to bring the latest cloud solutions to all businesses and enhance their cloud transformation journey. For us, the service of our clients has always remained our focal point. 
Shivaami is a Google Cloud Specialization Partner in Work Transformation and a four-time winner of Google Cloud Partner of the Year.
Our team at Shivaami are certified professionals and we have experience of more than a decade in bringing work transformation to our clients. Drive and dynamism are part of Shivaami’s very DNA. 
Our solutions and services deliver intelligence and innovation for a data-driven future.

Job Description

Company Name: Shivaami Cloud Service Pvt. Ltd., India
Title: GW Presales Engineer
Experience : 1-2 Years
Department: Deployment
Type: Full-Time
Salary : 40K - 60K

PRIMARY RESPONSIBILITIES:

? Good knowledge required with DNS panel
? Should be aware of top 5 domain service provider
? Should be aware of how to check the domain registrar
? Should be aware of NS and A record
? Should be aware of MX, CNAME, TXT and SPF records
? Upper intermediate written and oral communication skills along with excellent technical support documentation skills.
? Must be eager to learn new cloud solutions and constantly improve skills to deliver an edge of technology to customers
? Require good knowledge of Email security ie. spam, phishing and domain blacklisting and whitelisting
? Require good knowledge of POP/IMAP/MAPI/Exchange protocol and its limitations
? Strong techno-commercial ability and should be able to handle customer queries and defend the proposed solution
? Require good knowledge on top 3 email clients
? Require good knowledge about Google / Microsoft migration and tools. Third party tool knowledge will be an added advantage
? Require good knowledge of email backup solutions. Hands-on experience will be an added advantage
? Require good comparison knowledge of Google / Microsoft product Features
? Require good knowledge of Google Workspace / Microsoft admin console (user creation, modification, deletion, Gmail/drive data recovery, account recovery, routing rules, compliance rules, groups creation, modification, MFA/2STV other console features/services)
? Require good knowledge of Gmail features Google knowledge on collaboration tools (Calendar, Contacts, Meet, Chat, Chat room, Groups, Docs, Sheet, Slide, Form, Site, Currents etc)
? Person should be able to troubleshoot and resolve complex technical issues. Certifications will be an added advantage
? Person should be having minimum 1-2 years of experience with the Google Workspace / Microsoft Deployment/Migration/Presales/Support/Training
? Person should be aware of MS On Premise AD and Azure Active Directory. Hands on will be an added advantage
? Person should be aware of 2-3 top email gateway clients. Hands on will be an added advantage
? Person should be aware of windows management policies. Understanding on IT infra basic functionalities will be an added advantage
? Flexibility to work on weekends and in different time zones, when required to meet bid deliverables and timelines.
? Ability to effectively prioritize and execute tasks in a high-pressure environment
? Should be willing to travel extensively to perform the required functions
? Administer and execute client visits including agenda planning, collateral presentations and anchor meetings
? Prepare questionnaire/templates to ensure information is gathered seamlessly and shared/carticulated among the internal stakeholders
? Basic Network troubleshooting skills
? Understanding MDM solutions for Android and IOS devices . Hands on will be an added advantage
? Timely arrange sync up call with Sales to get update about Handled cases
? Timley arrange sync up call with Deployment/Delivery team to streamline the project execution and eliminate existing challenges
? Support sales teams with Google business and develop opportunities
? Provide Google / Microsoft product consulting
? Participation in presentations/webinars, and marketing events