Guest Relationship Executive Best Western Resort

About Best Western Resort

BWH Hotels is a leading global hospitality enterprise comprised of three hotel companies including WorldHotels, Best Western Hotels & Resorts and SureStay Hotels®. The global enterprise boasts approximately 4,300 hotels in over 100 countries and territories worldwide. With 19 unique brands across every chain scale segment, from economy to luxury, BWH Hotels suits the needs of developers and guests in every market as each brand offers its own personality and style.

The Best Western Resort Country Club is situated near Manesar on the Delhi-Jaipur Highway and is surrounded by lush green mustard fields. Pink City (Jaipur) and Taj Mahal (Agra) each are only 200 kilometers away.

Job Description

Role- Guest Relationship Executive (GRE) 
Prefrence- Females only 
Experience - 2-3 yrs exp, 
Salary - 25k pm + lodging + meals 
Opening - 2 positions 
Location - Manesar, Haryana.

RESPONSIBILITIES:

• Welcome guests during check-in and giving a found farewell to guest while checkout. 
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals and departures. 
• Coordinating and multi-tasking job duties in a busy environment.
• Should possess detailed information about the Hotel, city as well as the competition.
• Detailed information regarding arrivals and room requirements.
• Have up to date information on daily room occupancy
• Poviding excellent customer service as per hotel standards.
• Greeting guests as they enter and exit the hotel. 
• Providing information regarding the Hotel, town attractions, activities etc.
• Check on VIP reservations, complete their pre-registration formalities.
• Allocate rooms to all arriving guests.

PREREQUISITES:

• Good guest interaction skills.
• Good listening skills.
• Sound decision making.
• Good interpersonal and communication skills.
• Leadership/People management.