Guest Experience Expert - Female Marriott International, Inc

About Marriott International, Inc

Job Description

As a Guest Experience Expert at our luxury Marriott Hotels, your role goes beyond just facilitating check-ins and check-outs. Your primary objective is to create a memorable and unique experience for our guests throughout their stay. You will be responsible for providing a wide range of services, ensuring that guests feel guided and supported from the moment they arrive. Empowered to navigate the space freely, you will handle operational tasks, cater to guest requests, compile reports, and offer insights about the local area, all while seamlessly integrating these activities into the overall guest experience. Regardless of your specific position within the team, certain key factors are essential for your success. These include prioritizing a safe work environment, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and presenting yourself in a professional manner through your appearance and communication. As a Guest Experience Expert, you will often be on your feet, engaging in physical tasks such as standing, sitting, walking for extended periods, and handling objects weighing up to 10 pounds without assistance. Excelling in these responsibilities, along with any other reasonable duties assigned, is crucial to ensuring that our guests and our business consistently receive exceptional service. Preferred qualifications for this role include a high school diploma or G.E.D. equivalent. While related work experience and supervisory roles are not mandatory, candidates with a willingness to learn and grow within our organization are encouraged to apply. At Marriott International, we are committed to fostering a diverse and inclusive workplace where the individual backgrounds and talents of our associates are highly valued. We prioritize a culture of non-discrimination, respecting all individuals regardless of protected characteristics such as disability or veteran status. Joining our team at Marriott Hotels means becoming part of a global brand dedicated to redefining hospitality with innovation, while maintaining a commitment to comfort and excellence worldwide. As a host with Marriott Hotels, you will play a vital role in delivering exceptional service that honors our legacy of Wonderful Hospitality. Our aim is to provide thoughtful, forward-thinking experiences that exceed expectations and create lasting memories for our guests. By embarking on a career with Marriott Hotels, you will have the opportunity to work within a diverse and supportive community, where your talents are nurtured, recognized, and celebrated. JW Marriott, renowned for its luxury offerings, is a distinctive segment within the Marriott International portfolio, encompassing over 100 stunning properties in prime city locations and scenic resort destinations globally. At JW Marriott, we prioritize the well-being and satisfaction of our associates, understanding that their contentment directly impacts the guest experience. Our team members embody qualities such as confidence, innovation, authenticity, intuition, and a commitment to upholding the brand's esteemed reputation. Working at JW Marriott provides a unique professional environment where you will be part of a close-knit community, fostering camaraderie and mutual support among colleagues. Our brand emphasizes training, development, recognition, and holistic well-being, ensuring that you have the resources to pursue your passions within a luxury setting. In conclusion, by joining either Marriott Hotels or JW Marriott, you will become part of an esteemed brand under the Marriott International umbrella. You will have the opportunity to excel in your role, contribute to a global team, and embark on a journey towards personal and professional growth. We invite you to explore the possibilities within our organization, where you can unleash your potential, find your purpose, and embrace the best version of yourself through fulfilling work and enriching experiences.,