Ground Officer STAR CALLS

About STAR CALLS

Job Description

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Job Title: Ground Staff

Location: Lucknow
Industry: Aviation/Airline
Employment Type: Full-Time

Job Summary:

We are seeking enthusiastic and energetic ground staff to manage administrative tasks and deliver excellent customer service to passengers. The ideal candidates will play a key role in ensuring passenger comfort, safety, and satisfaction throughout their airport journey. You will be responsible for assisting passengers with reservations, check-ins, and luggage handling and providing timely information regarding flights and airport services.

Key Responsibilities:

• Welcome and greet passengers at the airport and provide exceptional assistance.

• Respond promptly to passenger inquiries and resolve their concerns effectively.

• Check in passengers and handle baggage processing.

• Assist passengers with reservations, ticket sales, and seating arrangements.

• Support and assist disabled passengers and those traveling with small children.

• Provide up-to-date information regarding flight schedules, delays, weather conditions, and airport facilities.

• Ensure the cleanliness and preparation of the aircraft, including stocking refreshments.

• Collaborate with airline and airport staff to ensure smooth boarding and departure processes.

• Adhere to safety protocols and maintain a high standard of passenger service at all times.

Qualifications

- Excellent verbal communication and interpersonal skills

- Professional appearance and pleasant personality

- Age: 18 to 28 years

- Education: 10th / 12th / Diploma / Graduate (any stream)

- Experience: Only Freshers are welcome

Key Attributes:

• Energetic, approachable, and courteous.

• Problem-solving mindset with a focus on passenger satisfaction.

• Team player with the ability to coordinate effectively with colleagues.

Benefits:

• Competitive salary.

• Opportunities for career growth in the aviation sector.

• Employee travel benefits (if applicable).