Graduate Agri Trainee Mahindra And Mahindra Limited

Graduate Agri Trainee (Sales & CC)

Responsibilities & Key Deliverables

Managing Non-tractor revenue of Zone/Region.Planning and Managing the Spare, Lubes and Accessories business for dealers in Zone/Region.Credit and financial exposure management for spare and; Oil business.Budgetary control and utilization of Customer centric activity budget with high efficacy.Drive CSI and; ESI in Zone/Region.Understand customer expectations (implicit and explicit) and track the trends of.changing customer expectation and intervene to ensure delightful experience.Resolves product and performance issues with channel partners/customers and .communicates with Quality Assurance through CCR/PQIT on appropriate issues.Provide solutions in Zone/Region.To provide regular feedback to Product Management, Product Development.Customer Care on customer care /dealers perceptions on launched products.Manage Product quality initiatives at field level thru root cause analysis, process.improvements by using Quality tools like QC story, Six sigma, RCA in Zone.Dealership readiness for new product launch (Special tools, training, spare availability.Participate in development and /or execution of field programs for product non-.conformance (Product Improvement Programs (PIPs), Field Intro Programs (FIPs)).Enhance quality of services at the dealership and create a benchmark.Gathering marketing intelligence based on monitoring competitor initiatives and program.Identify the Measures of Performance (MOP/ KRAs) covering all aspect of business.(CSI, Spares, Service, implements etc) and proactively drive specific initiatives to achieve the targets.Drive implementation of various systems, projects, initiatives as per organizational.requirements for sustained business growth.Connect between Product Development Team and Customer.Manage spare Billing and Receivable control and Credit Management policies as per the guidelines.Establish and adhere to a robust review system for the zone/region.Driving initiatives SARS for achieving profitability of channel partners.Provide CCM and; SCCM capability building.Enable and coach the team to work towards post sales profitability.Inculcating RISE philosophy among the team

Preferred Industries

AutomobileFarm SectorTractor

Education Qualification

Diploma in Engineering; Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Agriculture; Diploma in Engineering in Automobile; Bachelors of Technology in Mechanical; Bachelors of Technology in Agriculture; Bachelors of Technology in Automobile; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Agriculture; Bachelor of Engineering in Automobile

General Experience

Overall 10-15 Years (State CCM and CCM

Critical Experience

Experience of minimum 10-15 years in Customer Care (Tractor/Automobile.Experience handling 3-4 States in Customer Care function.Handling Team size of minimum 8-10 (CCMs/SCCMs.Exposure of Farm Industry and Customer Behaviour

System Generated Core Skills

Consumer MarketingMarketing CommunicationCustomer AnalysisCustomer Relationship Management (CRM)Financial ConceptsNetworkingProduct Knowledge & ApplicationProduct ManagementService ManagementService Initiatives & CampaignsService Business PlanningNetwork AdministrationContinuous Process ImprovementRevenue ManagementFinancial ManagementBudgeting & CostingCustomer OrientationEmployee Satisfaction Index (ESI)Consumer InsightingCustomer Journey MappingIssue ManagementQuality Assurance (QA)Customer SensitivityQuality ToolsSix SigmaRoot Cause AnalysisDiagnostic ToolsTraining & DevelopmentProgram DevelopmentCompetitor AnalysisMarketing Intelligence (MI)MarketingProgram ManagementPerformance ManagementMarket ResearchBusiness PlanningProject Planning & ExecutionMarket IntelligenceSAP Invoice management (SIM)BillingCredit ManagementDesigning Review MechanismProfitability ManagementSystem Center Configuration Manager (SCCM)Capability BuildingSalesEscalations ManagementTeam Management

System Generated Secondary Skills

Experience Level

Entry Level